Contact Neuro Recall: Phone, Email and Who Handles What
Quick answerFor tracking, changes or refunds on an order you placed, call the Neuro Recall order desk at +1 (302) 200-3480 with your order ID. For written order questions, email [email protected]. For questions about this website, email [email protected] (Mon-Fri 9:00am-5:00pm ET); that inbox cannot see orders. For stroke signs, call 911.
- Refund terms shown at checkout
- Shipping cost shown before you pay
How do you reach Neuro Recall support?
There is one phone line and two email inboxes. Each one does a different job. Picking the right one first saves time, and it keeps a clean record if you need a refund later.
Order desk phone
+1 (302) 200-3480. Order help, tracking, changes and refunds. Run by BuyGoods; hours not published.
Sales email
[email protected]. Order questions in writing. Start the subject with your order ID.
Website inbox
[email protected]. Pages, typos, privacy and press. Mon-Fri 9:00am-5:00pm ET. No order access.
Match your question to the right contact
Find your question in the left column. The row tells you who to contact and what to have ready. Money, parcels and refunds always go to the order desk, because only it can see orders.
| Your question | Who handles it | How to reach them | Have this ready |
|---|---|---|---|
| Where is my order? | Order desk | +1 (302) 200-3480 | Order ID; tracking link from the order email |
| Change or cancel an order | Order desk | +1 (302) 200-3480 | Order ID; what you want changed |
| Refund or return | Order desk | +1 (302) 200-3480 | Order ID; your saved refund terms |
| Order question in writing | Sales email | [email protected] | Order ID in the subject line |
| Typo or error on this website | Website inbox | [email protected] | Page address and the line in question |
| Privacy request or press | Website inbox | [email protected] | Your name and what you need |
| Mailing bottles back | Returns address | 1345 Avenue of the Americas, Floor 33, New York, NY 10105 | Full name, email and order ID inside |
| Letter to the website team | Office | 304 Park Avenue South, Floor 11, New York, NY 10010 | Not for returns |
| Side effect or medicine question | Your doctor or pharmacist | Not this site | The bottle and your medicine list |
| Sudden confusion, trouble speaking, weakness | Emergency services | Call 911 | Note the time symptoms began |
Before you call: what to have in front of you
A short list turns a long call into a quick one. Set these out before you dial.
Call-ready list
- The order email, open on a screen or printed
- Your order ID, written large enough to read out
- The name on the order and the email used at checkout
- Your screenshot of the refund terms, if the call is about a refund
- A pen and paper for the date, time and the name of the person you speak with
What happens when you call the order desk?
The order desk belongs to BuyGoods, the checkout platform that takes Neuro Recall orders. It can see payments and shipping records. For returns, read our refund policy before you call, so you know the steps.
Calling for a parent? A few tips for families
Adult children often handle orders for a mom or dad. It goes more smoothly when you plan the call together.
- 01
Sit together
The desk may need the buyer to confirm the order before it talks with you.
- 02
Use speakerphone
Both of you hear the same answer, and nobody has to repeat it later.
- 03
Keep one notebook
Put the order ID, call notes and tracking numbers on one page.
- 04
Bring the bottle
If the call is about the product itself, read the label aloud.
If you are worried about your parent's memory, the order desk is not the place to start. Our caregiver memory guide helps you plan a doctor visit.
What our site inbox can and cannot do
Our site inbox, [email protected], deals with these pages and nothing else. Someone checks it Mon-Fri 9:00am-5:00pm ET.
Write to it about a typo, a broken link, a fact you think is wrong, a privacy request or a press question. Include the page address and quote the line you mean. We reply in plain English.
It cannot see orders, payments or tracking. If you write to it about an order, we will point you back to +1 (302) 200-3480. How we check and fix errors is set out in our editorial standards.
Order not here yet? Check these first
The tracking link in your order email is the quickest first check. The parcel normally leaves from inside the US, unless your checkout said otherwise.
If the link shows no movement for several days, or the email never came, call the order desk with your order ID. Check your spam folder for the order email before you call. Ask the desk to confirm the shipping address on file.
Our shipping page explains delivery and tracking in more detail.
Addresses: office and returns are not the same
There are two New York addresses. Use the right one, or a parcel may never reach the returns team.
Returns address
1345 Avenue of the Americas, Floor 33, New York, NY 10105. For bottles sent back for a refund. Call the order desk first.
Office address
304 Park Avenue South, Floor 11, New York, NY 10010. For letters to the website team only.
Signs of a stroke? Call 911, not us
Emergency
Sudden numbness or weakness, especially on one side, sudden confusion, trouble speaking or seeing, trouble walking or a sudden severe headache: call 911 right away and note the time the symptoms began (CDC, Stroke signs). Emergency help comes before any call or email to us.
Some memory changes are not emergencies but still need a doctor soon. Getting lost in a familiar place, repeating the same question, or trouble handling bills are examples. Memory loss that disrupts daily life is a reason to book a visit (Alzheimer's Association, 10 warning signs).
Questions about side effects or medicines go to a doctor or pharmacist. No one on these phone lines or inboxes can give medical advice. Our side effects page lists what to watch for.
How to spot fake support contacts
Scammers sometimes pose as customer service. Check every contact against this page before you share anything. This website is goneurorecall.com. Website mail ends in goneurorecall.com, and sales mail ends in customercs.com.
Never give a full card number or a one-time passcode by email or text. If an ad sent you to a checkout for a different product, call your card issuer. Our ad check page explains the reported ads.
Reaching the right Neuro Recall contact: quick answers
What is the Neuro Recall phone number?
Dial +1 (302) 200-3480 for the order desk. BuyGoods, the checkout platform, runs that line, the checkout platform, and handles orders, tracking, changes and refunds.
When can I reach someone about Neuro Recall?
Phone hours for the order desk have not been published. Our site inbox, [email protected], gets answered Mon-Fri 9:00am-5:00pm ET.
Which email address should I write to about Neuro Recall?
For order questions in writing, use [email protected]. For website questions such as typos, privacy or press, use [email protected].
Is it too late to cancel an order I just placed?
Call +1 (302) 200-3480 as soon as possible with your order ID. The order desk handles changes, and the sooner you call, the more likely the order has not shipped.
My parcel has not moved. What should I do?
Open the order email and tap its tracking link before anything else. If it is missing or stuck, call the order desk at +1 (302) 200-3480 with your order ID.
Can I call Neuro Recall on behalf of my parent?
You can help, but the order desk may want to hear from the buyer to confirm the account. Make the call together with the order email open.
Can I visit the Goneurorecall office?
The office at 304 Park Avenue South, Floor 11, New York, NY 10010 is a mailing address for the website team. It does not handle orders, returns or walk-in questions.
Can Neuro Recall customer service give medical advice?
No. Nobody on these phone lines or inboxes can give medical advice. Ask your doctor or pharmacist, and call 911 for stroke signs.
Which address takes returned bottles?
Returns go to 1345 Avenue of the Americas, Floor 33, New York, NY 10105, not to the office. Call the order desk first, and put your full name, email and order ID inside the parcel.
How do I know an email from Neuro Recall support is real?
Check the address. Sales mail comes from customercs.com and website mail from goneurorecall.com. Never share a full card number by email.
Ready to try Neuro Recall?
Two capsules once a day, a full printed label, and the price shown on the checkout before you pay. Buying for a parent? Show the label to their doctor or pharmacist first.
