What Is the NeuroRecall Customer Service Number? Phone, Email and Mail
Quick answerNeuro Recall customer service is split in three. Call +1 (302) 200-3480 for orders, tracking, changes and refunds. Email the sales inbox for written order questions. Use the website inbox only for questions about this site. Keep your order ID ready, because every order channel asks for it first.
Who answers Neuro Recall customer service questions?
Neuro Recall customer service is not one single line. It is three separate channels, and each one does a different job. Picking the right one first saves you a long wait and keeps a clean record if you ever need a refund.
The first channel is the phone line, +1 (302) 200-3480. It belongs to the checkout platform and handles order help, tracking, changes and refunds. The hours of this line are not published, so call during normal business hours and keep trying if nobody answers.
The second is the sales email, [email protected]. Use it for order questions you want in writing. Start the subject line with your order ID so the reply can find your order quickly.
The third is the website inbox, [email protected]. It answers questions about the pages of this site, such as a typo, a privacy request or a press question. It runs Mon-Fri 9:00am-5:00pm ET. It cannot see any order, so it cannot give you a refund or a tracking update.
What are the key facts about Neuro Recall customer service?
Key facts
- One phone line handles orders, tracking, changes and refunds: +1 (302) 200-3480. Its hours are not published.
- The sales email is [email protected]. Put your order ID in the subject line.
- The website inbox is [email protected], open Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
- Bottles sent back for a refund go to the returns address, not the office.
- Health and medicine questions go to your doctor or pharmacist, not to any support line.
- For sudden confusion, trouble speaking or weakness on one side, call 911 first.
Which Neuro Recall customer service contact fits your question?
Find your question in the left column. The row tells you where to go and what to have ready. Money, parcels and refunds always go to the order line, because only that line can see orders.
| Your question | Who handles it | Have this ready |
|---|---|---|
| Where is my order? | Phone: +1 (302) 200-3480 | Order ID and the tracking link from the order email |
| Change or cancel an order | Phone: +1 (302) 200-3480 | Order ID and what you want changed |
| Refund or return | Phone: +1 (302) 200-3480 | Order ID and your saved refund terms |
| Order question in writing | Sales email: [email protected] | Order ID in the subject line |
| Typo or error on this website | Website inbox: [email protected] | The page address and the line in question |
| Mailing bottles back | Returns address, New York, NY 10105 | Full name, email and order ID inside the box |
| Side effect or medicine question | Your doctor or pharmacist | The bottle and your medicine list |
If your question is not on the list, start with the phone line. It can tell you which channel is right.
What should you have ready before Neuro Recall customer service picks up?
A short list makes any call faster. Gather these items before you dial.
- Your order ID from the order confirmation email.
- The email address and full name used on the order.
- The pack you bought, one, three or six bottles.
- A screenshot of the refund terms from the checkout, if you saved one.
- A pen, because you will want the name of the person and the date of the call.
Write down the date, the name and what was promised. A plain note in your phone is enough. If a question comes up later, that note is your record. The guarantee page explains what to save at the time you order.
Where do you send mail to Neuro Recall customer service?
There are two New York addresses, and they are not the same. Mixing them up is the most common mistake.
Bottles that you send back for a refund go to the returns address: 1345 Avenue of the Americas, Floor 33, New York, NY 10105. Put your full name, your email and your order ID inside the box. Call the phone line first, because mailing bottles with no claim on file can slow things down.
The office is 304 Park Avenue South, Floor 11, New York, NY 10010. That address is for letters to the website team. It is not for returns.
Use tracked post for anything you send. The buyer pays the return postage, so keep the receipt as proof that the parcel arrived.
What can Neuro Recall customer service not help with?
No support line here can judge your health. If you have a side effect, a question about a medicine or a worry about your memory, ask your doctor or pharmacist. Bring the bottle and a list of your medicines.
The label says to keep the bottle out of reach of children and not to use it if you are pregnant or nursing. It also says to ask your health care provider before use. Customer service is not a replacement for that advice.
For sudden confusion, trouble speaking, trouble seeing or weakness on one side, do not call a support line. Call 911 and note the time it began.
The website inbox also cannot confirm that a seller you found on social media is real. Fake ads that used the Neuro Recall name were reported in 2026. Our where to buy guide shows how to check a seller before you pay.
Frequently asked questions
What is the Neuro Recall customer service phone number?
The order line is +1 (302) 200-3480. It handles order help, tracking, changes and refunds. Its hours are not published.
What is the Neuro Recall customer service email?
For written order questions use [email protected]. For questions about this website use [email protected]. Only the first one is tied to orders.
Can the website inbox see my order?
No. It is open Mon-Fri 9:00am-5:00pm ET and answers questions about the pages, privacy and press. Orders and refunds go to the phone line.
Where do I mail Neuro Recall bottles?
Use the returns address, 1345 Avenue of the Americas, Floor 33, New York, NY 10105. Put your full name, email and order ID inside, and use tracked post.
What if nobody answers the phone?
The hours are not published, so try again at another time of day. You can also send the sales email with your order ID in the subject line and keep a copy.
Can customer service answer a health question?
No. Ask your doctor or pharmacist about side effects and medicines. Call 911 for sudden confusion, trouble speaking or weakness.
What number do I call for a Neuro Recall order problem?
Call +1 (302) 200-3480 for orders, tracking, changes and refunds. Have your order ID ready, as the team asks for it first.
Can Neuro Recall customer service answer health questions?
No. Customer service handles orders, tracking and refunds. For a health question or a medicine check, ask your doctor or pharmacist and bring the Neuro Recall label with you.
Our view
Our view is that Neuro Recall customer service works best when you treat it like three small doors. Pick the door that matches your question, bring your order ID and write down what you are told.
The weak spot is that the phone hours are not published. Plan for a second try, and keep your order email safe. If you are helping a parent order, save the same details on your own phone too. For prices and pack sizes, our post on how much Neuro Recall costs explains what is and is not published.
